Shipping and Service Delivery Policy
Last Updated: 28 September 2026
Details regarding the digital confirmation of bookings and in-person delivery of pet care services by independent providers.
Nature of Services & In-Person Delivery
Hai Pet is an online marketplace platform providing booking software and payment facilitation for pet care services. Because all offerings on Hai Pet are in-person service experiences, there is no physical dispatch or postal shipping of physical merchandise.
1. Online Booking Confirmation
Bookings are request-to-book: nothing is charged until the provider accepts your request. After acceptance you pay online via Cashfree within the payment window shown on your booking, and the booking is confirmed once payment is verified. You then receive:
Your booking details, dates and amount paid, available in your account.
Message your provider to arrange check-in details and stay in touch during the stay.
Notifications about your request, payment and booking status.
2. In-Person Service Fulfillment
The service itself (boarding, day care, walking, grooming or other pet care) is delivered in person by the provider at the location and the check-in and check-out times agreed in your booking:
- Home Boarding & Day Care: Delivered at the provider’s premises listed on their profile. You drop off your pet at the agreed check-in time and collect them at check-out.
- Walking & Visits: Delivered at the agreed address and times.
- Changes & Cancellations: Governed by our Refund and Cancellation Policy.
Hai Pet does not sell or dispatch physical goods, pet food, crates, or merchandise. Consequently, no courier, postal, or physical shipping fees are charged to users.
For any questions regarding service schedules or check-in and check-out times, contact our support team at care@haipet.in or phone +91 98450 11223. Operated by Hai Pet.