Contact Us & Grievance Redressal
Reach our official corporate offices, customer care team, or statutory Grievance Officer under IT Rules 2021 and Consumer Protection (E-Commerce) Rules 2020.
Customer Support Channels
Official Support Email: care@haipet.in
Customer Care & WhatsApp Phone: +91 98450 11223
Operating Support Hours:
Monday to Saturday: 10:00 – 18:00 IST (Indian Standard Time)
During a stay, message your host directly in the app for day-to-day questions.
Corporate Registered Offices
Hai Pet
Road No 12, Banjara Hills, Hyderabad.
Statutory Grievance Redressal Officer (India)
In accordance with the Information Technology Act, 2000 and Rules made thereunder, including the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Consumer Protection (E-Commerce) Rules, 2020:
Designated Authority: Grievance Officer, Hai Pet
Address: Road No 12, Banjara Hills, Hyderabad.
Dedicated Grievance Email: care@haipet.in
Statutory Resolution Timelines:
• Acknowledgment: Within 48 hours of complaint receipt.
• Redressal / Resolution: Within 15 business days of complaint receipt.