Refund and Cancellation Policy
Last Updated: 13 October 2026
Free cancellation up to 48 hours before the start date, a 50% refund within 48 hours, and no refund after care starts. Approved refunds typically reach your bank in 5–7 business days.
How Booking, Payment & Cancellation Work
Bookings on Hai Pet are request-to-book. You send a request and nothing is charged until the provider accepts. After acceptance you pay online via Cashfree within the payment window shown on your booking, and the booking is confirmed once payment is verified. Unpaid requests can be cancelled at any time at no cost.
Cancellation Window & Refund Schedule
48+ Hours Before Start
Cancel a paid booking 48 hours or more before the start date and you receive a full refund of the amount paid.
Within 48 Hours of Start
Cancel within 48 hours of the start date (before care starts) and you receive a 50% refund. The remainder compensates the provider for the reserved dates.
After Care Starts
Once care has started, the booking is non-refundable.
Paid bookings are cancelled through support so the terms above are applied correctly. The cancellation terms that apply to your booking are also shown on your booking before you pay.
If the Provider Declines or Cancels
- Declined or no response: If a provider declines your request or does not respond in time, nothing is charged.
- Provider cancels a paid booking: You receive a full refund of the amount paid, and our support team can help you find another provider.
Refund Processing Timelines & Original Payment Method
Approved refunds are sent to the original payment method (UPI, card or net banking) and typically reach your bank in 5–7 business days, depending on your bank’s settlement cycle.
Failed or Duplicate Debits
If your bank account or card was debited but the booking was not confirmed (for example, due to a network timeout, bank gateway failure, or a duplicate payment), the amount is refunded to the original payment method and typically reaches your bank in 5–7 business days.
If you do not see the refund after 7 business days, please email us at care@haipet.in with your bank reference number (UTR) so we can trace it.